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SAP C-C4H56I-34最新考證 &新版C-C4H56I-34考古題

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>> SAP C-C4H56I-34最新考證 <<

新版SAP C-C4H56I-34考古題 - C-C4H56I-34 PDF

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SAP C-C4H56I-34 考試大綱：

主題
簡介

主題 1

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

主題 2

Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

主題 3

Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

主題 4

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

主題 5

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

主題 6

Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

最新的 SAP Certified Application Associate C-C4H56I-34 免費考試真題 (Q65-Q70):

問題 #65
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?

A. Account
B. Employee
C. Product
D. Account hierarchy

答案：A

解題說明：
According to the SAP Service Cloud Version 2 documents and learning resources, the master data that is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2 is Account. Account is a master data object that represents a business partner, such as a customer, a competitor, or a supplier, in SAP Service Cloud Version 2. Account can be replicated from SAP S/4HANA to SAP Service Cloud Version
2, and vice versa, using the integration package SAP Sales Cloud and SAP Service Cloud Version 2 Integration for Master Data with SAP S/4HANA or SAP S/4HANA Cloud. The integration package uses the OData service API_BUSINESS_PARTNER to exchange account data between the two systems.

問題 #66
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

A. In the timeline configuration
B. The event types are enabled by default and cannot be changed.
C. In the Customer Hub screen configuration
D. In the general configuration of Agent Desktop

答案：C

解題說明：
To configure visible event types in the Customer Hub timeline:
* Navigate to Customer Hub Screen Configuration.
* Select the timeline component and choose which event types (e.g., cases, calls) to display.
* Timeline-specific settings (A) are part of the broader Customer Hub configuration.
* Event types are not enabled by default (D) and require explicit configuration.
References:
* SAP Help Portal: Customer Hub Timeline Configuration
* SAP Documentation: Customizing the Timeline

問題 #67
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The administrator must create an initial user in order to log in to the tenant for the first time.
B. The customer will need to provision new tenants through SAP for Me.
C. Any test tenant needs to be purchased separately.
D. The business settings will need to be activated for the tenant.

答案：B,D

解題說明：
Option C is correct because the customer will need to provision new tenants through SAP for Me, which is a self-service portal that provides access to SAP products, services, and support12.
Option D is correct because the business settings will need to be activated for the tenant, which enables the tenant to use the features and functions of SAP Service Cloud Version 23.
Option A is incorrect because the administrator does not need to create an initial user in order to log in to the tenant for the first time. The initial user is created automatically by SAP and the credentials are sent to the customer via email3.
Option B is incorrect because any test tenant does not need to be purchased separately. The customer can choose to purchase a test tenant along with the production tenant, or request a test tenant later through SAP for Me2. References = Defining the Scope - SAP Learning Solution Guide for SAP Service Cloud Version 2 Version 2 Onboarding Guide for SAP Service Cloud Set Up Guide for SAP Service Cloud Version 2 - SAP Online Help

問題 #68
You want to assign a value to a specific field based on another field value calculation. Which of the Can you create the following to enable the field calculation?

A. An autoflow
B. A workflow
C. A page layout
D. A determination

答案：D

問題 #69
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Case responsibility determination
B. To control validity of the service catalog
C. Service level determination
D. A filter option for the case summary
E. Business role assignment

答案：A,C,D

解題說明：
The categories in the service catalog can be used for service level determination, a filter option for the case summary, and case responsibility determination. Service level determination is the process of assigning a service level agreement (SLA) to a case based on the category and other attributes. A filter option for the case summary allows the user to view cases by category or subcategory. Case responsibility determination is the process of assigning a case to a service agent or a service team based on the category and other criteria. References = Configuring Categories, Creating the Statuses for Cases, Service Categorization with Machine Learning

問題 #70
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伴隨著 SAP 認證，越來越多的客戶注意到 SAP 的重要性，目前是經濟衰退的時期，找一份工作不容易，考取 SAP 認證的證書當然是有用的，能夠幫助你穩定你的位置，增加求職的法碼。如果你正在準備 C-C4H56I-34 考試題目和答案的電子圖書的形式或自我測試軟體，以獲得適當的知識和技能，急需通過 C-C4H56I-34 考試，可以憑藉 KaoGuTi 考題網最新的題庫順利通過該考試。

新版C-C4H56I-34考古題: https://www.kaoguti.com/C-C4H56I-34_exam-pdf.html